At Orofia, your privacy and the security of your personal information are of utmost importance to us. This policy explains how we collect your personal information, why we collect it, and how we use and protect it.

Our promise to you:

We are committed to protecting your privacy. We will not sell, rent, or share your personal information with any third party for marketing purposes without your explicit consent.

1. What information do we collect?

When you shop at our store, we may collect the following information:

Personal information: such as your name, email address, phone number, and shipping address.

Order information: details of the products you purchased.

Technical information: such as your IP address, browser type, and operating system, to improve your website experience.

2. Why do we collect this information?

We use the information we collect for the following purposes:

To process your orders: to confirm your order, process payment, and ship products to your address.

To communicate with you: to send you updates about your order status, answer your questions, and provide support.

To improve our services: To analyze how our customers use the site, which helps us improve the site design, user experience, and product offerings.

For marketing purposes (with your consent): To send you newsletters and special offers about our new products that may interest you. You can unsubscribe at any time.

3. How do we protect your information?

We use advanced security technologies, including Secure Sockets Layer (SSL) encryption, to protect your information while it is transmitted over the internet.

Your personal information is stored on secure servers with limited access.

Payment security: We do not store your credit card information or payment details on our servers. All financial transactions are processed securely and directly through approved payment gateways such as Mada and Tabby.

4. Who do we share your information with?

We only share your information with parties necessary to provide our services to you, such as:

Shipping companies: To share your name, address, and phone number for delivering your order.

Payment gateways: To process your payments securely.

We require all our partners to keep your information confidential and use it only for the purpose for which it was provided.

5. Cookies

Our website uses cookies to improve your experience. These are small text files that help us remember your preferences and personalize content for you. You can control cookies through your browser settings.

6. Your Rights

You have the right to access, update, or request the deletion of your personal information that we hold about you. To exercise these rights, please contact us by email at info@aurovia-eg.com.

7. Changes to the Privacy Policy

We may update this policy from time to time. We will post any changes on this page. We encourage you to review it periodically.

Thank you for your trust in Aurovia.